Use cases

Eight businesses. Eight messages that pay for themselves.

Salons, clinics, restaurants, garages, event planners, online stores, real estate agents and community groups: here is the exact SMS or WhatsApp each one sends with SharkSMS, the three things the owner clicks to set it up, and the plan it fits. Find yours, then send it today.

Start free Find your business

No per-message fees. Your phone, your plan, your own customer list.

Dani's Chair

Hi Maria, reminder: your cut with Dani is tomorrow at 3:30pm. Reply C to cancel.

SMS

Nate's Auto

Your Civic is done. Here is the old belt next to the new one. Total is $214, we close at 6.

Northside Goods

Order #4821 shipped. Tracking: sharks.ms/t/4821. Arriving Thursday.

SMS

Salons and barbershops

SMS appointment reminders that fill the chair instead of the voicemail

Tomorrow's reminders go out at 6pm. A 2pm cancellation gets filled by 2:10.

No-shows are the whole problem. A reminder the evening before cuts them, and when someone cancels at 2pm you already have a list of people who would take the slot. Schedule the reminders once with a repeat interval, then use quick send for the cancellation.

Schedule the reminder once, repeating every day at 6pm
Customers reply C to cancel and the reply lands in your inbox
Quick send the freed slot to your waitlist in one message

Channel: SMS
Plan that fits: Professional. Three paired phones covers a busy shop.

Set this up free How scheduling works

Dani's ChairSMS

SMS

Hi Maria, reminder: your cut with Dani is tomorrow at 3:30pm. Reply C to cancel.

6:00 pm

6:04 pm

Slot freed. Quick send to the waitlist:

A 3:30 slot just opened tomorrow with Dani. First to reply YES gets it.

6:10 pm

Dental and medical clinics

Bilingual appointment reminders on WhatsApp and SMS

Appointment reminders in English, and in Spanish for the patients who prefer it.

Half your patients would rather read Spanish. Write the reminder once in English, pick Spanish in the send box, and it is translated before it is queued. Patients who live on WhatsApp get it there, everyone else gets a text, from the same contact list.

Write the reminder once, in English
Pick Spanish in the send box; it is translated before it queues
WhatsApp patients get it there, everyone else gets a text, from one list

Channel: SMS and WhatsApp
Plan that fits: Professional, or Enterprise once the list passes 2,000 patients.

Set this up free How translation works

Reyes Family DentalSMS and WhatsApp

Written in English, sent in Spanish

Recordatorio: su cita con la Dra. Reyes es el martes a las 10:00. Responda C para cancelar.

9:00 am

Confirmado, gracias

9:12 am

Restaurants and food trucks

A weekly SMS special your regulars look forward to

Friday's special to the regulars, scheduled once and repeating every week.

One message a week to people who already gave you their number. Schedule it once with a repeat interval and it goes out every Friday morning without you touching it. Spintax varies the wording across the send so it does not read like a form letter.

Group your regulars from the numbers they already gave you
Schedule it for Friday 10am, repeating every week
Spintax rotates the wording so no two Fridays read the same

Channel: SMS
Plan that fits: Professional.

Set this up free How spintax works

Smokehouse 51SMS

SMS

Every Friday, 10:00 am

Friday special: half rack of ribs, $18, until we run out. Kitchen opens at 5.

10:00 am

What you typed once, with spintax:

Friday special: {half rack|full rack} of ribs, $18, until we run out. Kitchen opens at 5.

Auto repair shops

Your car is ready, with the proof in the picture

Your car is ready, with a photo of the part you replaced.

A photo says more than a paragraph about a worn belt. Send it on WhatsApp with the quote attached, from the same dashboard as your texts. Delivery is reported message by message, so you know it landed before the customer walks in.

Attach the photo and the quote PDF to one WhatsApp message
Send it from the dashboard, or from your shop software through the API
Watch the delivery report tick over

Channel: WhatsApp
Plan that fits: Professional.

Set this up free Photos and documents on WhatsApp

Nate's AutoWhatsApp

quote-4471.pdf

Your Civic is done. Here is the old belt next to the new one. Total is $214, we close at 6.

4:42 pm

Perfect, on my way

4:45 pm

How it works

Every example above is three steps away

There is no setup call and nothing to install on a computer. Most people send their first real message within ten minutes of signing up.

Pair your Android phone
Scan a QR code in the dashboard. Your phone and the mobile plan you already pay for are now the gateway. Link WhatsApp the same way.
Bring the list you already have
Import an Excel sheet, add contacts by hand, or send to a WhatsApp group. Every extra column becomes a field you can drop into a message.
Send, schedule or automate
Send now, set it to repeat, or let a flow answer for you. Delivery is reported message by message.

Start free See every feature

Weddings and events

One WhatsApp group, 200 guests, zero missed shuttles

Invitations, RSVPs and day-of directions to 200 guests in one WhatsApp group.

Two hundred guests, four messages each, and half of them only check WhatsApp. Pull in the guest group you already made and send to it directly, or upload a spreadsheet where every extra column becomes something you can drop into the message: table number, dietary note, hotel.

Upload the guest spreadsheet; every column becomes a field
Send to the WhatsApp group you already made
Text the guests who do not use WhatsApp, from the same list

Channel: WhatsApp, with SMS for the guests who do not use it
Plan that fits: Professional. Two hundred guests sits well inside its limits.

Set this up free Sending to WhatsApp groups

Rose and Sam, June 14200 guests

directions.pdf

Hi Aunt Rose, you are at table 6. Ceremony at 4, shuttle leaves the Marriott at 3:15. Directions attached.

11:30 am

Table, ceremony time and shuttle filled in per guest

Table 6! See you Saturday

11:41 am

Online stores

Order and shipping updates your checkout sends by itself

Order and shipping updates fire from your own checkout, with nobody typing them.

Nobody types these. WooCommerce sends the order and shipping notifications for you, or your own checkout calls the REST API with a single request. Webhooks push replies back into your system the moment they arrive, so a customer question does not sit unread in a dashboard.

Install the WooCommerce plugin, or call the REST API from your checkout
Order, shipping and delivery messages fire on their own
Replies come back to your system through a webhook

Channel: API and WooCommerce, on SMS or WhatsApp
Plan that fits: Every plan includes the API. Professional for the volume.

Set this up free See the REST API

Northside GoodsSent by your checkout

SMS

Triggered by order #4821, nobody typed it

Order #4821 shipped. Tracking: sharks.ms/t/4821. Arriving Thursday.

2:07 pm

Can it go to my office instead?

2:15 pm

Reply pushed to your helpdesk by webhook

Real estate agents

New listings on WhatsApp, showing reminders by text

A new listing with photos and the PDF flyer, straight to your buyer list.

A new listing is photos plus a PDF flyer, and both travel in one WhatsApp message with the filename intact. Showing reminders go by text on the morning itself, because that is what people check on the way out the door.

Attach the photos and the PDF flyer to one WhatsApp message
Send it to your buyer list in one go
Schedule the showing reminder by SMS for the morning of

Channel: WhatsApp for listings, SMS for reminders
Plan that fits: Professional.

Set this up free Photos and documents on WhatsApp

Elm Street RealtyWhatsApp for listings, SMS for reminders

flyer-elm-st.pdf

New on Elm St, 3 bed, $415k. Photos and the flyer are attached. Want to see it Saturday?

8:15 am

Saturday works, 11am?

8:31 am

Saturday 7:30 am, by SMS: showing reminder

Churches, schools and community groups

Snow days, Sunday reminders and fundraisers, in every family's language

Sunday reminders, snow days and fundraisers, in both languages.

One group, one message, everyone informed. Send straight to a WhatsApp group you already run, translate it for the families who need it, and let a flow save anyone who texts in as a new contact so the list grows on its own.

Send once to the WhatsApp group you already run
Translate it for the families who need it, in the send box
A flow saves anyone who texts INFO as a new contact

Channel: WhatsApp groups and SMS
Plan that fits: Enterprise, for unlimited contacts.

Set this up free How flows and replies work

Maple Grove ElementaryFamilies group

No school Thursday, snow. Buses run normal Friday. Reply INFO for the makeup calendar.

5:50 am

INFO

6:02 am

Makeup day is Friday June 20. Full calendar: sharks.ms/c/mg. You are now on the school text list.

6:02 am

Saved as a new contact by the flow

Before you pick a plan

Can I use SMS and WhatsApp for the same customers?

Yes. One contact list, and you choose the channel per send. Customers who use WhatsApp can get the message there while everyone else receives a text, and both show in the same delivery report.

How many phones do I need?

One is enough to start, and the free plan includes it. A busy shop sending hundreds of texts a day usually pairs two or three on the Professional plan so the sends spread across them. Enterprise allows up to 50.

My business is not on this page. Will it still work?

If you have your customers' numbers and something worth telling them, yes. Every capability shown here is in the product today, and none of it is specific to one industry. Start free, pair one phone and send a real message to yourself first.

None of these quite you?

Pair one phone on the free plan and send a real message. It takes about five minutes to find out whether this fits how you work.

Start free